Responsible Gaming

Pori9 Responsible Gaming — Enjoy a Safe & Healthy Gaming Experience

Gaming is at its best when it's a source of joy. pori9 believes responsible gaming means knowing your limits, understanding yourself, and seeking help when needed. We're here for you.

Addiction Prevention Time Management Budget Management Self-Exclusion Benefits

What does Responsible Gaming mean?

Online gaming and betting can be a legitimate source of entertainment — as long as it's done in a controlled and mindful way. Responsible gaming at pori9 means deciding for yourself how much time and money you spend, and treating gaming as entertainment, not a source of income.

Pori9 has built tools and features with millions of Bangladeshi gamers in mind, designed to help you maintain a healthy and enjoyable gaming lifestyle. We want you to play happy — not under pressure.

Remember, gambling or betting is never a solution to debt or financial problems. Responsible gaming ensures that your habits don't negatively affect your life, your family, or your finances.

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Important notice: pori9 is strictly for users aged 18 and above. Registration by minors is completely prohibited. If you feel your gaming habits are getting out of control, seek help now — don't wait.

Need Help?

If you're struggling to control your gaming habits, reach out to our support team. We're available 24/7 to help.

Pori9's Tools for Safer Gaming

Pori9 gives you powerful, easy-to-use tools to stay in control of your gaming.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be changed until the specified period has passed — this helps protect you from overspending.

Time Limits & Reminders

Set a daily play time limit in advance. Once the limit is reached, pori9 will automatically send a warning and, if needed, end your session.

Loss Limit

Betting on your account will automatically stop once you've lost a set amount. This tool helps protect you from bigger losses on a bad day.

Self-Exclusion

If you feel you need a break, you can activate self-exclusion for anywhere between 7 days and 5 years. Your account will be locked for the entire period and no betting will be possible.

Cooling-Off Period

Set a cooling-off period of 24 hours to 6 weeks for an immediate break. During this time you can still log in, but betting and deposits will not be allowed.

Turn Off Promotions

Bonus offers and promotional emails can tempt you into betting more than you planned. You can turn off all marketing communications at any time from your account settings.

How to use: Log in to your pori9 account, go to "Account Settings" → "Responsible Gaming", and activate any tool you need. Contact live chat for assistance.

Recognize the Signs of Problem Gaming

The first step to responsible gaming is knowing yourself. If three or more of the signs below apply to you, it's time to seek professional help.

1

Repeatedly Betting to Recover Losses — Continuously raising your bets thinking "I'll win this time."

2

Loss of control over gaming — Being unable to stop even when you want to, and failing to stick to time or money limits.

3

Neglecting Family & Work — Neglecting family, work, or studies because of gaming.

4

Betting with borrowed money — Taking loans or borrowing money through Mobile Banking or other means to place bets.

5

Lying or Hiding Things — Hiding your gaming from family or lying about it.

6

Anxiety and emotional distress — Feeling restless, irritable, or depressed when you can't play.

7

Betting to relieve daily stress — Gaming to escape stress, loneliness, or depression.

Check yourself

Answer the following questions honestly. If most of your answers are "yes", you should seek help.

  • Do I bet more than my budget allows?
  • Do I tend to bet more after a loss?
  • Is gaming affecting my relationships?
  • Is gaming affecting my sleep and health?
  • Do I hide my betting from family?
  • Does the idea of stopping make you uncomfortable?
If you answered yes to most of the questions above, don't wait — contact us at [email protected] or activate self-exclusion.

10 Tips for Healthy & Enjoyable Gaming

Responsible gaming isn't about quitting — it's about playing smart.

Play for Fun, Not for Income

Think of betting as an entertainment expense — like going to the cinema or dining out. Play for the enjoyment, not with expectations of winning.

Set a budget in advance

Decide in advance how much you'll spend on betting each week or month — and never go beyond that limit.

Take regular breaks

Take at least a 10-minute break every hour. Extended gaming sessions can impair your judgment and decision-making.

Don't bet on impulse

Don't increase your bets out of frustration after your favorite team loses. If your emotions are running high, step away from the game.

Avoid Betting Under the Influence

Alcohol and drugs impair judgment. Betting under their influence can lead to serious losses.

Save some of your winnings

After a big win, withdraw a portion of your winnings instead of putting everything back into bets. This is an important habit in responsible gaming.

Let Your Family Know

Be open with your family about your gaming instead of hiding it. Their support will help you maintain healthy habits.

Make time for other hobbies and activities

Life extends well beyond gaming. Make time for sports, family, friends, or learning something new.

Rest After a Loss

Don't place another bet immediately after a big loss. Take a break, clear your head, and then decide.

When in Doubt, Seek Help

If you have even the slightest concern about your gaming, contact pori9 support right away. Asking for help takes courage.

Budget Planning — Do's and Don'ts

The most important aspect of responsible gaming is proper budget management.

Topic ✔ Do ✘ Don't
Betting Budget Allocate a Fixed Portion of Your Monthly Entertainment Budget Never bet with household funds or your savings
After a Loss Take a Break, Sleep on It Don't Chase Losses by Increasing Your Bets
After a win Set aside or save a portion of your winnings Don't Put All Your Winnings Back Into Bets
Debt and borrowing Only Play With Money You Can Afford to Lose Never bet with borrowed money or go into debt to fund your betting
Bet Amount Place small, regular bets Don't go all-or-nothing with a single large bet
Keeping Records Track Your Monthly Wins and Losses Don't continue without knowing how much you've lost
Bonus Usage Read the Terms and Use Them Correctly Don't Let Bonuses Push You Over Your Budget
Tip: Keep your total monthly betting spend under 5% of your monthly income. This is an internationally recognized responsible gaming guideline.

How to Activate Self-Exclusion

Activate self-exclusion on pori9 in just a few steps and give yourself a healthy break.

1
Log In

Pori9 Account Login

2
Go to Settings

Open "Account Settings" from the profile menu

3
RG Menu

Click on the "Responsible Gaming" tab

4
Choose a Duration

7 days to 5 years — choose the duration that suits you

5
Confirm

Verify and activate with OTP

6
Done

Your account will be locked and a confirmation email will be sent

What happens when you activate self-exclusion: Your account cannot be unlocked before the set period ends. Betting and deposits will be blocked regardless of the device you log in from. You will also not receive any promotional offers during this time.
For Direct Support: If you're having trouble setting up self-exclusion or need your account locked immediately, reach out via live chat or email us at [email protected]. Our team is available 24 hours a day.

Minor Protection

Pori9 strictly enforces an 18+ policy. Age verification is mandatory at registration, and we conduct regular KYC checks to confirm user ages. Any account found to belong to a minor will be permanently closed, and no funds will be refunded.

If there are children or teenagers at home, use a PIN or password lock on your devices. Install parental control software on your browser to prevent minors from accessing betting sites.

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A Note for Parents: If your child attempts to access online gaming or betting sites, let us know immediately. We can help block access from your device's IP address.

pori9's Age Verification Process

Date of birth collected and verified at registration

KYC verification with National ID (NID)

Additional Verification for Suspicious Accounts

Immediate account closure upon detection of a minor

Immediate Action on Parental Complaints

Responsible Gaming FAQs

No, your balance will remain completely safe. Once the self-exclusion period ends, your account will be reactivated with your full balance intact. If you need to withdraw during the period, please contact support.

Lowering a limit takes effect immediately. However, increasing a limit is subject to a 7-day cooling period. This rule is in place to protect you from making impulsive decisions in the heat of the moment.

Yes, if a family member emails [email protected] and explains the situation, our team will review it with care and understanding. Once the account holder's identity has been verified, immediate action will be taken.

Start with pori9's responsible gaming tools. It's also worth speaking with a mental health professional or counselor. In Bangladesh, the Kaan Pete Roi helpline (01779-554391) offers mental health support.

Yes, all of pori9's responsible gaming tools are completely free. Deposit limits, time controls, self-exclusion — everything can be activated at any time at no cost from your account settings.

No. Betting or online gaming should never be considered a stable source of income. It is purely a form of entertainment. In the long run, most people lose more than they win. Never treat betting as your primary source of income.

Play responsibly — keep the fun alive

Start safe and enjoyable gaming at pori9. Use our Responsible Gaming tools to set your own limits and make the most of your entertainment.

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